How can we help?

You can sign up using your email address and password, or use a supported sign-in provider such as Google. After signing in, complete your profile and choose whether you want to appear with a real photo or a privacy avatar.

Location access helps Proximate show nearby venues, calculate distance and support venue check-in features. Your precise live location is not displayed to other users.

“Live Now” indicates that recent activity has been recorded at a venue, such as active check-ins or an ongoing event. Counts can change as people arrive or leave.

Nearby results are based on your location, selected search radius, venue activity and availability. You can adjust the radius where this option is available.

Yes. Some nearby features may be limited, but you can still browse available venues and app content. Proximate does not broadcast your precise GPS position to other users.

At participating venues, you may check in from the venue page or by scanning a Proximate QR code. A check-in confirms that you are at that venue; it does not expose your exact position inside or outside the venue.

No. QR codes unlock venue-specific experiences at participating locations, but core features such as browsing venues and viewing nearby activity remain available without scanning one.

Available options depend on the venue and may include viewing the menu, seeing specials or events, joining a venue hub, requesting service, making a reservation, leaving feedback or earning rewards.

You can check out manually where the option is shown. Proximate may also prompt you to check out after you leave the venue area so that live activity remains accurate.

Open a participating venue's page, tap Reserve or Book a table, select the available date, time and party size, then submit your request.

Not always. Some venues confirm instantly, while others may need to approve the request. Your reservation status will be shown in the app.

Open your reservation and select the cancellation option if it is available. Venue-specific cancellation conditions may apply.

Messaging availability depends on your interactions and the app's current connection rules. You remain in control of whether you continue a conversation.

Open the relevant profile or conversation and use the available report or block option. Reports are reviewed to help protect the Proximate community.

No. Proximate is designed for live venue discovery, social connection and real-world experiences. It is not primarily intended for dating or sexual relationships.

No. Proximate may use your device location to show nearby places and support check-ins, but it does not display your precise real-time GPS coordinates to other users.

Yes. Proximate supports privacy avatars so you can control how you appear. A real photo may still be required for certain account or safety checks, depending on the feature.

Meet in public venues, avoid sharing sensitive personal information, tell someone you trust where you are going, and use the reporting or blocking tools if another user makes you uncomfortable.

Go to Profile, open your profile settings, make your changes and save them. Depending on your account, you may be able to update your display name, bio, photos, avatar and interests.

From the login screen, select Forgot password and follow the instructions sent to your registered email address.

You can request permanent deletion directly in the app:

1. Open Profile.
2. Scroll to the account settings section.
3. Tap Delete Account.
4. Review the notice and confirm your request.

This process deletes or anonymises personal account data associated with your profile, subject to any limited records Proximate must retain for legal, security, fraud-prevention or dispute-resolution purposes.